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© 2001-2009 Scott Degraffenreid
NECESSARY MEASURES
Metrics that Determine Success 
NECESSARY MEASURES
Metrics that Determine Success 
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There are so many books that can support us in moving forward in our goals. Here is a list of books we regularly recommend to people on all sorts of topics. We hope you enjoy them.
Great Suggested Reading
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"A Whole New Mind - Moving from the Information Age to the Conceptual Age" by Daniel H. Pink published by the Penguin Group, 2005.

 

Bringing Out the Best in People" by Aubrey C. Daniels published by McGraw Hill, Inc., 1994.

 

The Customer Comes Second” by Hal F. Rosenbluth published by William Morrow and Company, Inc., 1992.

 

The Service Profit Chain” by James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger, published by The Free Press, 1997.

 

Measuring Customer Satisfaction” by Bob E. Hayes published by ASQC Quality Press, 1997.

 

The Individualized Corporation” by Sumantra  Ghoshal & Christopher A. Bartlett published by HarperBusiness, 1997.

 

Customer Retention through Quality Leadership” by Deborah G. Fliehman & David D. Auld published by ASQC Quality Press, 1997.

 

Influence Without Authority” by Allan R. Cohen & David L. Bradford published by John Wiley & Sons, Inc. 1991.

 

The Dilbert Future” by Scott Adams published by HarperBusiness, 1997.

 

The Dilbert Principle” by Scott Adams published by HarperBusiness, 1996.

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Recommended Resources
 
Great Reading
Favorite Quotes
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More Great Reading
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Discover how successful you can be with only Word-of-Mouth Marketing.

 

Grow your business faster and better with a focused referral strategy.

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