Metrics that Determine Success 

Scott Degraffenreid describes himself as "geekier than a slide ruler" and watch out for his Oklahoma colloquialisms.  Including all this, he has a brilliant mind and is a very engaging speaker.  He's funny and delivers more material in an hour than most speakers deliver in a day.   He is available for webinars, teleseminars, online radio shows, conferences, corporate meetings, community events, etc. 

Providing clear and actionable feedback for employees is one of the most crucial and overlooked functions of any business.  We use a simple audit process for all our clients' internal and external metrics to determine whether they are effective and accurate.

 

When this audit process is applied rigorously, typically between 1/2 and 2/3 of a business' metrics are found unnecessary, ineffective or inappropriate.  A substantial number of the rest may also be subject to redesign or realignment.  This process frees an organization up to focus on what really matters.  When unimportant and irrelevant issues are no longer distracting people from what really matters, their momentum towards crucial objectives accelerates significantly.

Employee retention is also highly correlated with customer retention because external customer service is never better than internal customer service.  Identifying and addressing the true drivers of both empty-chair and warm-chair employee attrition provides broad and deep benefits throughout an organization.  The data derived from satisfaction surveys and exit interviews is nearly useless in dealing with the issue of attrition.

 

 We absolutely guarantee a 50% or better reduction in voluntary turnover as well as significant improvements in productivity and communication.  Consulting projects are provided on both a project or retainer basis.