© 2007 Scott Degraffenreid
"In nature, nothing never works and nothing always works."
- Stephen Jay Gould
“…Just as language shapes thought and communication, measures shape the attitudes and behavior of a business organization. The choice of what a business measures communicates values, channels employee thinking, and sets management priorities. Moreover, through their inclusion in the feedback loops that underlie all organizational learning, measures define what a company will become. Deciding what to measure and how to link measures to incentives are among the most important decisions a senior manager can make.”
- The Loyalty Effect, Frederick F. Reichheld
"As little as a 5% improvement in customer retention can increase profits between 25-85%."
"(Preventable) customer attrition is the single greatest loss category for all businesses. ...Net losses to voluntary customer defection accounts for more forfeited revenue than all other loss categories combined."
“Gratitude is the source of abundance.” - Anonymous
“Acknowledgment is the voice of gratitude.” - Scott Degraffenreid
A Breakthrough Concept
- Is simple
- Alters your perspective
- Reveals new value-creation opportunities
- Leads to discovery, creativity and excitement
throughout the entire organization
- If adopted, creates urgency and need for
rapid change
- Christopher W. L. Hart
Author of “Extraordinary Guarantees”
“In evolution extinction is not so much about failure as succeeding a little bit less." - Stephen Jay Gould
“Connectivity Enables You to Seize More Independence While Independence Motivates You to Become Ever More Connected.” - “Blur” by S. Davis & C. Meyer
"All great ideas are obvious in retrospect."
I think you learn a lot about a person from the things they think are worth remembering. Here are just a few of the thoughts and ideas that have made a lasting impression on me. - Scott Degraffenreid
Some Favorite Quotes & Ideas
© 2007, 2009 Scott Degraffenreid
